Refund policy

Returns & Refunds

Change of mind: We do not accept returns or offer refunds for change of mind, so please choose carefully. Feel free to contact us before ordering if you're unsure what you need.

Faulty or incorrect items: Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If an item arrives faulty, damaged or not as described, contact us within 7 days of delivery at info@aussiedock.com.au or 0403 954 693 with your order number and photos. We will arrange a repair, replacement or refund as required by law.

Return shipping: Where a return is approved, the customer pays return shipping unless the item is faulty or we sent the wrong item, as required by the Australian Consumer Law. Items must be returned unused and in their original condition, with proof of purchase.

Warranty: Aussie Dock cubes carry a 5 year UV warranty. Warranty claims are handled as faulty items above.

Refunds: Approved refunds are made to the original payment method within 10 business days of us receiving and inspecting the item.